Privacy Policy

Privacy Policy

Introduction

At iDentity Canada, protecting the privacy of our clients, employees, and partners is a priority. This Privacy Policy outlines our practices for collecting, using, disclosing, retaining, and protecting your personal information in compliance with the Act Respecting the Protection of Personal Information in the Private Sector (Quebec Privacy Act) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to all personal information collected through our services, websites, or other interactions. It does not apply to non-personal or business data exempt from these privacy laws.

Definitions

For clarity and alignment with legal standards:

  • Personal Information: Any information about an identifiable individual (e.g., name, contact details, identification numbers).
  • Sensitive Personal Information: Includes data such as health information, biometric data, or any other data deemed sensitive under applicable laws.

Privacy Officer

For inquiries or to exercise your privacy rights, please contact our Privacy Officer:

  • Phone: 514-360-4245
  • Email: info@identitequebec.ca
  • Address: 100-2300 Boul. Saint-Martin Est, Laval, QC H7E 5P3

Collection of Personal Information

We collect personal information only for explicit, legitimate purposes, including:

  • Providing requested services or processing purchases.
  • Responding to inquiries and customer service needs.
  • Conducting website or transactional activities.
  • Gathering feedback for service improvements.
  • Meeting legal, regulatory, or security requirements.

Means of Collection: Information may be collected via forms (online or paper), direct communication, cookies, or other technologies, as applicable.

Use of Personal Information

Your personal information is used to:

  1. Identify and communicate with clients, employees, and suppliers.
  2. Deliver and improve our services.
  3. Comply with legal, regulatory, and audit obligations.
  4. Detect and prevent fraud or unauthorized activities.
  5. Generate anonymized statistical data for internal analysis.

If iDentity Canada undergoes a business transaction (e.g., sale, merger), personal information may be transferred under this policy’s safeguards.

Disclosure of Personal Information

We disclose personal information only when necessary:

  • Third-Party Providers: Information shared with third-party service providers is subject to strict contractual confidentiality agreements. These parties may include payment processors, delivery partners, and IT support providers.
  • Legal Compliance: Personal information may be disclosed when required by law, regulatory authorities, or court orders.

We will inform you of potential disclosures outside Quebec, including the countries involved and the measures taken to safeguard your information.

Rights Regarding Personal Information

Under Loi 25, you have the following rights:

  • Access: Request access to your personal information.
  • Rectification: Correct inaccuracies in your data.
  • Deletion: Request deletion under specific conditions.
  • Consent Management: Withdraw consent to specific uses of your personal information.

Requests can be made in writing to info@identitequebec.ca. A response will be provided within 30 days. Verification of identity may be required.

Retention of Personal Information

Personal information is retained only for the duration necessary to fulfill its purpose or comply with legal obligations.

Security Measures

We implement robust safeguards to protect personal information:

  • Encryption: Ensuring secure storage and transmission of sensitive data.
  • Access Controls: Limiting access to authorized personnel only.
  • Incident Management: Monitoring and addressing potential data breaches promptly.

Consent and Withdrawal

Your consent to the collection, use, and disclosure of personal information is mandatory, explicit, and informed. You may withdraw consent by contacting the Privacy Officer. However, withdrawing consent may limit service availability.

Updates to This Privacy Policy

We regularly update this policy to reflect legislative changes or improvements in our practices. Any updates will be communicated clearly, and the revised policy will be published on our website.

Accountability and Transparency

Our practices are regularly reviewed for compliance with privacy laws, and employees receive training to ensure they understand their responsibilities.

 

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